Terms and Conditions

Eos Travel’s Booking Terms and Conditions and Contract:
(a)     To provide the accommodation in accordance with the booking. An enquiry only becomes a valid booking when the deposit payment has been received. If the balance payment is not paid, the booking will be cancelled.

(b)     Eos has the right to change any of the accommodation prices and services within their website, at any time, before entering into a contract with you. If there is any change, they will notify you before entering into any such agreement.

(c)     Flights: Eos does not arrange flights but will assist in flight finding. Please do not book your flights until we confirm your accommodation booking. If you miss your flight, Eos will help to alter your accommodation arrangements but there is no guarantee that they can arrange this and any extra charges may have to be met by you.

(d)     Due to circumstances out of Eos’ s control and only in extreme circumstances and where it is absolutely necessary, it may be necessary to make a change to the accommodation arrangements. Eos will do its best to provide comparable arrangements but if they are not able to do so, a full and immediate refund will be made, and Eos shall be under no further liability. In the case of force majure causing Eos to cancel any holiday, such as war, strikes, fires, natural disasters etc., Eos reserves the right to deduct their reasonable expenses from any refund given

(e)     Accommodation Descriptions: Eos takes great care to ensure that the descriptions are as accurate as possible. Furniture and fittings may sometimes vary from website pictures. Decor inside and out may have changed since photographs were taken. Any major changes though are reflected. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond the control of Eos who cannot be held liable in such circumstances.

(f)       Building: Naturally, properties chosen by Eos are carefully selected to ensure that your holiday is a success. From time to time though, building work and its associated noise may start. Eos does not control such work, but would notify you as soon as possible if any nearby building work would affect your holiday.

(g)     Accommodation and related services Payments: For your security, all payments are to be made by credit card. Eos does not accept payments by bank transfer or in cash.

(h)     Cancellation Conditions: Any cancellations (after full accommodation payment has been made) must be made by the person who paid for the accommodation, in writing by fax, to Eos Travel: Fax: 0030 26630 91112. No refund for a cancellation will be given. No refunds are given to deposits once taken.
Refunds only apply for the accommodation balance payments. The following scheme applies:

  • More than 8 weeks (56 days) prior to arrival a refund of 80%
  • 55 days – 48 days prior to arrival a refund of 60%
  • 47 days – 40 days prior to arrival a refund of 40%
  • 39 days – 32 days prior to arrival a refund of 30%
  • 33 days – 26 days prior to arrival a refund of 20%
  • 25 – 1 days prior to arrival, or no show, no refund will be given.

If you decide to leave your accommodation earlier, no refund will be given for the remaining days.

Clients Commitment to Eos:

(a)     Accommodation Arrival and Departure times: At the time of your payment, your airport arrival and departure times will be requested. It is your responsibility to ensure that these details are correct. Eos will estimate that you will be at your accommodation 2 hours after your flight arrival time and you will be leaving the accommodation 3 hours before your flight departure time. If you are not travelling by aircraft, you must let Eos know beforehand. When you arrive at your accommodation, it is possible that your maid will still be tidying up. No welcome basket is provided. On your departure date the maid may ask to turn up before you depart so that the outside of the accommodation may be prepared.

(b)     Weather: The Greek islands have a Mediterranean climate and occasionally it does rain. Rain and other weather conditions are not the responsibility of Eos. Not all accommodation is designed for adverse weather conditions, including heavy rain, excessive heat and dampness.

(c)     Air Conditioning Usage: Many of Eos’s properties have fitted air conditioning units. Eos does not charge a local fee for their usage. But, due to high running costs of air conditioning and to help the environment, clients are requested to observe the following air conditioning usage terms and conditions: Windows and doors must be kept closed while units are on. Air conditioning must only be used when you are in the property and switched off when you leave. Lowest allowed temperature as the 22 degrees Celsius. The units, being fan assisted, will very quickly cool your property on your return. Failure to observe the above, during your, holiday may result in the air conditioning units being disabled.

(d)     Accommodation Problems or Complaints: Due to the careful selection of properties and Eos’s base being within the local area, it is rare that there are problems with an Eos property. Any problems you may have will be taken seriously by Eos and dealt with to the best of their ability. Should you have a problem on your holiday with your accommodation, you must report it to Eos immediately. Eos must be given sufficient time to rectify the problem and allowances be made by you for any local situations contributing to the problem. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the accommodation booked. It is not acceptable to make a serious complaint after you have returned home or after the problem was resolved or when Eos was not clearly made aware of the severity of any concerns. If a problem with your accommodation remains, and you feel compensation is due, then you must complete an Eos Travel ‘Accommodation Complaint and Compensation Form’. All travel agents are required by law to offer such a form. This form may be completed only if the problem remains and you feel that Eos is responsible. Eos cannot be held responsible or be liable for compensation for events out of their control. For example problems relating to: weather, natural disasters, utility failure external to the villa (electric, water), local festivities, parties, natural noises, fire, filming and reporting, constructions in progress, local authorities responsibilities or restrictions.

(e)     Accommodation Breakages and Respect: It is your responsibility to pay for any breakages. If when you arrive, you notice a breakage that may have been over looked (by the cleaner and Eos representative who checked the accommodation before your arrival), please contact Eos immediately informing them. We request that you respect your accommodation and in the even of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Eos representative, they will be asked to leave the accommodation.

(f)       Accommodation Fixtures, Fittings and Use: Some of the Eos properties have televisions. Often, local or ‘free’ satellite channels will be available. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be. Some villas have a telephone for local calls only. Greek phones are often unreliable and it can take a while for a repair to be made. Those that do and develop a fault can sometimes take a long time to repair and do not form part of our contract with you. We do not offer compensation if a telephone is not working and we would advise you to take a mobile telephone with you. Occasionally a fixture or fitting in a property may require servicing or repair. (For example, this may include: dishwasher/washing machines and other kitchen equipment, swimming pool, lighting, air conditioning units.) Eos cannot be held responsible for loss of use while a repair is being undertaken.

(g)     Travel Insurance: Eos does not offer travel insurance. You are required to take out your own travel insurance.

(h)     Accommodation Occupancy: The Eos website clearly shows the maximum number of persons that may stay in each accommodation. This number may not be exceeded unless prior permission is sought.

(i)       Accommodation Safety: If you have children in your party, before booking accommodation with Eos, please submit questions via email that will help you choose a villa that is most suitable for your needs. Eos will be pleased to answer your questions or concerns. Despite Eos’s efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. No accommodation can be considered perfectly child safe. Some properties may have low walls, steps inside and out of the property, night balconies with railings.

(j)       Your Privacy: Eos does not give client details to any third party. Your client details remain solely with Eos for use in arranging your accommodation, associated services and to assist you to enjoy your holiday to the full.